Frequently Asked Questions
Orders & Purchases
How do I place an order?
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your order. You'll receive an order confirmation email once your purchase is successful.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods displayed at checkout. All transactions are processed securely through our payment provider.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Shipping & Tracking
When will my order be dispatched?
When will my order be dispatched?
We aim to dispatch orders the same day when placed before 4pm on business days. Orders placed after 4pm will be processed the next business day. During peak periods, processing may take 1-2 business days.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free standard delivery on all UK orders over £40.
How long does shipping take?
How long does shipping take?
Delivery times may vary depending on your location and the shipping method chosen at checkout. We offer a selection of different delivery methods to help get your order to you as fast as possible.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping costs and available countries are displayed at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the customer's responsibility.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Contact & Support
How can I contact customer service?
How can I contact customer service?
You can reach our support team by emailing support@musclesupply.co.uk or by using the contact form on our website. We aim to respond as quickly as possible.
What are your support hours?
What are your support hours?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM.. Requests received outside these hours will be handled on the next business day.
How long does it take to get a response?
How long does it take to get a response?
We usually reply within a few hours, but response times may be slightly longer during busy periods.
